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Bank & Finance - April 29, 2022

Ensure smooth online service during Eid: BB

Staff Correspondent: Bangladesh Bank has asked banks to ensure uninterrupted online transaction across the country during the Eid vacation.
Md. Mesbahul Hoque, General Manager, Payment System Department (PSD) told yesterdaythat the central bank has instructed banks to ensure enough security for payment systems including ATM booths and internet payment gateways. The central bank said that banks have to keep enough money along with an uninterrupted support team for Automated Teller Machine (ATM), Point of Sale (POS), internet banking, online e-payment gateway, and mobile financial service (MFS).
For ATM, the BB instructed to have enough money along with tightened security, service instantly if problems arise any of ATB booths, and keeping equal quantity in On-Us and Off-Us transaction level.
In internet banking, the BB asked banks to ensure Two Facto Authentication (2FA) for account to account payment, online e-payment gateway and ‘card not present’ transaction system. In MFS, the BB instructed MFS provider’s banks and their subsidiaries to keep enough money to their agent/ service points to meet uninterrupted transaction service for the customers in the Eid vacation period.
Besides, the BB asked banks to aware the customers regarding forged notes, higher protection measures to prevent financial scam or crime and strengthen cyber security in every sector as well as inform customers instantly of any kinds of inaction reports.
The banks are also instructed to keep an active helpline round the clock and to provide solutions of problems to the customers instantly.

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